Unlike traditional outsourced contact centers, we prioritize aligning your investment directly with business outcomes. Our pay-for-performance model ensures that experts are compensated only …

At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by …

The Directly platform is a powerful combination of AI, machine learning and predictive technology that delivers remarkable customer experiences.

Whether you have a specific initiative or are looking to improve your overall support organization, we can help.

Directly was designed and built on a foundation of privacy and security. From our inception, we’ve made technology, policy and business decisions that strengthen privacy and security and reduce risk for …

Stowe Boyd, managing director for Gigaom Research, sat down with Directly CEO Antony Brydon to discuss “the skills vs. wages snare” or in other words…

After experts are approved, they are invited to join the Directly OnDemand platform and complete a series of customized educational courses, curated by our skilled professional education team.

Here at Directly, we think of this action as simply rerouting the ticket to the correct place for the customer to get the best answer. First we route tickets to the best experts, then it either gets solved or rerouted …

Aug 19, 2020 · Companies deploying AI-powered automation solutions like Directly can instantly take the first message typed by a customer — and usher them down the fastest path to resolution.

With Directly, our community experts will review incoming customer conversations and refine intent classification, identify new intents ripe for automation, and provide automation and escalation …