Expert calls on BPO providers to be more transparent to help potential customers understand the complexity of the sector.
Average handle time (AHT) in the contact centre is holding back brand loyalty: according to Gillian Chamberlain, MD, Capita ...
Valuable Insights, Practical Guidance and Stellar Case Studies: Contact Centre Technology Report 2026. ccma contact centre ...
Unite members at contact centre outsourcer Diligenta have escalated strike action across five sites in an ongoing dispute ...
Capita has been awarded a new contract by Kent County Council to provide contact centre services supporting 1.6 million ...
Over Half of CX Leaders Expect More Routine Queries to Be Fully Automated by Agentic AI in 2026, contact centre article - ...
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