Expert calls on BPO providers to be more transparent to help potential customers understand the complexity of the sector.

Average handle time (AHT) in the contact centre is holding back brand loyalty: according to Gillian Chamberlain, MD, Capita ...

Valuable Insights, Practical Guidance and Stellar Case Studies: Contact Centre Technology Report 2026. ccma contact centre ...

Unite members at contact centre outsourcer Diligenta have escalated strike action across five sites in an ongoing dispute ...

Capita has been awarded a new contract by Kent County Council to provide contact centre services supporting 1.6 million ...

Over Half of CX Leaders Expect More Routine Queries to Be Fully Automated by Agentic AI in 2026, contact centre article - ...

The State of Contact Centres 2026 – Download the 6 key trends in customer experience for… ...

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Originally published in print format pretty soon we went 100% digital. We aim to bring our readers and subscribers the most up to date news and information from the UK Contact Centre industry. contact ...

Gary Williams, Director of Sales and Consultancy at Spitch, explores the impact of COVID-19 on contact centres and the consumer response during the pandemic Before the age of landing pages, online ...

Calabrio, the workforce performance company, provides the digital foundation of today’s customer-centric contact centres, enriching and interpreting human interactions, empowering agents as brand ...

The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with Route 101’s Cloud Contact Centre Solution. Route 101, a leading technology systems integrator and cloud ...