Wall Street veteran Frank Bisignano is Trump's pick to lead an agency that Americans interact with from cradle to grave.

While Social Security Administration website issues continue, where to reliably get information from the agency becomes more ...

Hold times at Social Security's 1-800 number averaged 60 minutes last year, during the Biden admin. Under Trump, they top 90 ...

The changes have thrown SSA into chaos. The SSA website crashed several times this month, and 47 field offices across the country have been slated for closure. The SSA threatened to cut phone ...

WASHINGTON − The Senate confirmed Frank Bisignano on May 6 to be commissioner of the Social Security Administration ... with long wait times and website crashes. Bisignano, a 65-year-old ...

Members have reported significant disruptions in service in recent months, including long wait times at SSA field offices, frequent website crashes and an increase in calls getting disconnected ...

For two weeks in March, internal systems and parts of the "My Social Security” website crashed repeatedly because they could not keep up with the surge of people logging in and employees ...

The Social Security Administration website crashed four times in 10 days this month because the servers were overloaded, blocking millions of retirees and disabled Americans from logging in to ...

Now they are facing website crashes, interminable waits on phone calls and long lines at SSA offices as Trump, Musk and DOGE take a wrecking ball to the system. This is under conditions where ...