Jason Chun is a CNET writer covering a range of topics in tech, home, wellness, finance and streaming services. He is passionate about language and technology, and has been an avid writer/reader of ...
DETROIT – The attorneys representing the self-proclaimed church leader accused of taking over the lives of his followers are asking a judge to reconsider a detention order requiring him to stay in ...
The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...
In watchOS 26, Apple made the Control Center more customizable than ever. You can rearrange it and add third-party app controls, and if you don't like your changes, you can revert to the original ...
Just last month, Cisco marked the 25th anniversary of its instantly recognizable IP phones, which have been an office staple since the 2000s. Today, the way that businesses and customers interact ...
Chunrong Jia received funding from the Environmental Protection Agency, National Institutes of Health, and JPB Foundation. Abu Mohammed Naser Titu receives funding from the National Institute of ...
We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...
Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...
The PCAOB is delaying by one year the effective date of its risk-based quality control system for public company accounting. “Today’s decision by the board to postpone the effective date takes into ...
Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...
The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...
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