Bad reviews can undermine your brand and hurt your revenue. Learn how to turn things around and transform harmful feedback ...

Positive reviews can tip the scales in favor of a business, while negative reviews can provide an opportunity to address concerns and showcase excellent customer service.

Positive customer reviews create tangible benefits for a business. ... Research Report 3 Customer Service AI Trends That Are Actually Moving the Needle Because talk is cheap.

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Online reviews hold more power than ever before. With just ...

These reviews can be incorporated in social media ads or featured prominently on your website. ... is the potential for strong customer service to turn into positive word-of-mouth recommendations.

We're also more willing to share our experiences in 2023, with 51% of respondents saying they would post about a positive customer service experience online. Compare that to just 31% of customers ...

The paradox of modern customer service. Humans have never been more connected. At the touch of a button, you can video call a loved one on the other side of the world — amazing!