Evolution has granted humans the ability to form friendships with strangers. With a little wisdom and intentionality, this ...

AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

The post Software Company Employee Was Used To Receiving Angry Calls, But One 75-Year-Old Lady With Lots Of Questions Made ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

The city is using AI to answer phone calls to the Department of Neighborhoods to help respond to residents faster.

Google is fixing the no-context problem in phone calls by adding an urgent-call indicator to the Phone app. The new “Call Reason” feature lets you flag a call as urgent so the recipient knows it ...

The model is built to detect when crimes are being “contemplated.” A US telecom company trained an AI model on years of inmates’ phone and video calls and is now piloting that model to scan their ...

The Kremlin said Wednesday that the leak of a phone call between senior U.S. and Russian officials was intended to disrupt peace talks, and warned it was premature to say that a deal to end its war in ...

The FCC voted along party lines to set higher caps on prison phone calls, which is expected to increase costs by 83%. Joe Supan is a senior writer for CNET covering home technology, broadband, and ...

The Federal Communications Commission voted yesterday to raise the maximum prices that prison and jail phone services can charge inmates and their families. The 2–1 vote with Republicans voting to ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...