When is the extra efficiency of a predictive dialer vs power dialer worth it? Learn about both types of auto dialers and when to use them. When it comes to streamlining the efficiency and ...

Vishing surged in 2026, with billions lost, massive call volumes, and significant per‑incident losses, highlighting the scale of phone‑based fraud. The piece details how predictive dialers over‑dial, ...

OpenEvidence has made its artificial-intelligence-integrated doctor dialer feature more widely available as it expands its reach into more clinical workflows. The dialer communications tool enables ...

InContact was hit with an employment discrimination lawsuit on Jan. 22 in California Superior Court for Orange County. The action, brought by Murtaugh LLP on behalf of a former senior district sales ...

Voiso, the AI-powered contact center platform trusted by high-velocity sales and support teams worldwide, is seeing growing demand from real estate organizations seeking to scale outbound outreach and ...

Google has been rolling out a major visual and functional refresh to its Phone app, and people aren’t shy about sharing how they feel. Between the Material 3 Expressive makeover and the flashy new ...

And then there’s the AOSP dilemma. Google has already killed off its open-source dialer and messaging apps, essentially forcing manufacturers and custom ROM developers to create their own solutions.

To drive growth, companies should transform customer support from reactive to predictive and proactive. Using foresight, ethical data and strategic alignment can turn customer experience into a key ...

Manufacturers are navigating a tempestuous landscape, wrestling with the intertwined challenges of pandemic-induced disruptions, potential tariffs and evolving policy shifts that strain global supply ...

Data like this seven-day crime map from Oakland, Calif., feeds AI-enabled predictive policing. (City of Oakland via CrimeMapping.com) The 2002 sci-fi thriller “Minority Report” depicted a dystopian ...