The ITIL release management process ensures that new software updates, enhancements, and bug fixes are delivered efficiently while maintaining system stability. ITIL 4 provides a structured approach ...

As public-sector organizations look to improve their IT processes and IT Service Management (ITSM) maturity, many are implementing ITIL best practices. ITIL stands for Information Technology ...

Want to rank highly in 2024 and beyond? Then, you must create what Google calls “helpful, reliable, people-first content.” In this article, I will outline a process that shows you exactly how to do ...

Microsoft OneNote is a wonderful tool that stands out as an effective tool for streamlining work processes. It is not new that one often underutilized is its array of templates designed specifically ...

I haven’t posted recently because I haven’t had much to say, or maybe I just haven’t felt like saying anything. I was doing well. Feeling strong, having a pretty good time, distracting myself, ...

Process mining has evolved from an academic concept (first published in 2001) to a popular software tool for analyzing, monitoring, and improving process performance. As we have described in a ...

Elon Musk calls it “the algorithm,” a distillation of lessons learned while relentlessly increasing production capacity at Tesla’s Nevada and Fremont factories. According to Walter Isaacson in his new ...

I’m sure you’ve heard the old saying, “If it ain’t broke, don’t fix it.” Well, if your goal is to achieve sustainable growth in your business, that might just be the worst advice you could follow. Why ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...