Salesforce is a powerful platform that extends far beyond basic CRM functionality. By leveraging its analytics tools, ...

Traditionally, scaling customer service alongside business growth has been a tricky balance to strike. To meet rising demand, the only real option was to add more and more head count to your support ...

That’s thanks to three updates the company announced today: Intelligent Document Processing (IDP), Electronic Contract Integration (eContract and dashboards populated with lender KPIs. A multi ...

One of the biggest challenges that companies navigate is the ability to connect dots between customer service and revenue. For this reason, it can be tough for executives and team leaders to determine ...

These metrics are used by customer service teams to better understand ... When beginning the process of pulling together KPI dashboards or reports, consider the following steps: When preparing ...

Customer service and customer support are crucial aspects of the customer experience. Done right, they foster customer loyalty, word-of-mouth referrals, and more recurring revenue. The two terms are ...

And our intuitive dashboards provide a quick look at the health of your ... here are some tips on how your team can improve customer response times. 12 powerful customer service KPIs to help with your ...

Improved Service Quality and Customer Experience Optimized Resource ... your KPIs to your team and stakeholders by creating a KPI dashboard or report. Lo primero es conocer las necesidades de ...

or seeing poor response times in your customer service dashboards, put your initial energy into improving the FRT. 12 powerful customer service KPIs to help with your evaluation Now, let’s dive into ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...