Agentic artificial intelligence cybersecurity automation company Swimlane Inc. today announced the launch of an AI security ...

Today, Observe.AI announced a multi-year strategic collaboration agreement with Amazon Web Services (AWS) to help enterprises deploy AI Agents for CX across customer service operations at scale.

AI is reshaping business strategy by pushing companies to redesign processes, improve agility, and focus on creating lasting ...

Rogers announced the closure of six radio stations last week, laying off 230 people. But it didn’t mention that it was also laying off front-line telco customer service agents. The company won’t ...

Job postings for customer service in the U.S. have dropped about 10% below pre-pandemic levels, according to Indeed Hiring Lab data.

As companies deploy more AI agents the challenge isn’t automation—it’s figuring out who is accountable when machines are in ...

Experts say airlines and hotels are saving money by making travelers do more, but the mental toll may be driving customers ...

Over the last few years, the prevailing technology industry narrative has been that we'll soon all have personal AI ...

A viral video claims an Urban Company employee was denied washroom access by a customer and later received a one-star rating.

Working at Hooters came with generous tips and awkward encounters, but one woman says the biggest lesson wasn't about ...

Entrepreneurship is becoming part of how professionals protect their careers. Here’s how it can create income, options, and ...

See the key digital tools service businesses need, from better websites and mobile access to booking, payments, reviews, and automation.