Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Contact centers spend millions on training-but still battle turnover and inconsistency. Discover how one exec fixed it with ...

Call Center training should be part of a broader CX management strategy and can deliver real financial benefits when not ...

At a meeting of the council’s people overview and scrutiny committee in March, the council’s head of library services Ceris ...

All leaders must commit to innovation and to personalizing every interaction without losing the strength of their brand.

CVS Health has opened its new Workforce Innovation and Talent Center in cooperation with the Chicago Baptist Institute, where ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...

Investment advisors in the United States are required to hold a Series 65 license. The best Series 65 exam prep course will help prepare them to pass the exam.

Customer service hours have been reduced at Brighton and Hove libraries as not enough staff are available. Brighton and Hove City Council moved its customer service teams out of the two town halls and ...