Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

Call Center training should be part of a broader CX management strategy and can deliver real financial benefits when not ...

Investment advisors in the United States are required to hold a Series 65 license. The best Series 65 exam prep course will help prepare them to pass the exam.

Retailers need to keep employees first in mind during training and can leverage tools to tailor training for each one. Here are four strategies for an effective loss prevention training program: ...

The distinction between physical and digital retail is increasingly blurring, particularly within the food service and ...

The AI revolution has reached a critical turning point, with 78% of organizations now using AI in at least one business ...

This means training, and the emphasis on safety, doesn’t stop at onboarding. XR becomes the just-in-time refresher that keeps ...

The antitrust agencies’ approach has changed under the Trump administration. For example, the FTC and DOJ Antitrust Division ...

Herefordshire pub waitress Roisin Cullen awarded WMAS Chief Officer Commendation after saving choking customer’s life in rural cardiac ...

Amazon didn’t dominate e-commerce just by offering cheap prices. They changed the game by delivering almost anything faster ...

At Digitide Solutions, which recently demerged from staffing firm Quess Corp, a chief listening officer quietly tracks ...