AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.

AI agents can reason through complex questions, understand intent, communicate naturally, and handle tasks that used to ...

AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

The city is using AI to answer phone calls to the Department of Neighborhoods to help respond to residents faster.

AI-powered platforms are revolutionizing the way companies handle data by providing real-time analysis, saving teams valuable hours and guiding business decisions. Utilizing AI helps teams understand ...

Can you name the first U.S. astronaut to orbit the earth? Or which ancient queen married two of her brothers? How about this one: Do you know the artist who painted the ceiling of the Sistine Chapel?

Social Security pulls field office staff to answer overwhelmed phone line The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

Emplifi’s social care analysis found new patterns emerging for airline brands, with social AI agent implementations surging while activity on X sharply declines leaving room for improvement NEW YORK-- ...

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who ...