A Case Study on How Brand Equity and Service Quality Shape Revisit Intention in Luxury Hospitality The hospitality industry is rapidly evolving through digital transformation, giving rise to hybrid ...

Emplifi’s social care analysis found new patterns emerging for airline brands, with social AI agent implementations surging while activity on X sharply declines, leaving room for improvement NEW YORK- ...

The Secret Service may try to force former FBI Director James Comey to answer pointed questions into a social media post he issued depicting an image of “8647,” but a U.S. attorney whom President ...

Klarna is a $14.6 billion company that focuses on buy now, pay later payments. The company implemented an AI hiring freeze last year, which lasted for over 12 months. Now, the company is reversing ...

Abstract: In the field of electric customer service, with the increase and expansion of customer service business scenarios and the expansion of business scope, intelligent customer service relying on ...

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. While reporting from CES in his FinextraTV interview, Don ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

AT&T is expanding its AI initiatives to generative AI and large language models. The company launched Ask AT&T, an AI tool with various capabilities, including software development. This article is ...

Some Republicans are questioning whether a boost in spending for the Secret Service as part of the upcoming government funding bill would help protect former President Trump in the immediate term.

Medicare Advantage customer service supports a less healthy, higher-need population, indicating that it should be designed and staffed to effectively serve complex, high-need patients. Objectives: To ...