We’ve seen faster response times, lower cost-to-serve, and more customer service tickets deflected for routine requests like ...

RG&E and NYSEG were fined millions of dollars after the NYS Public Service Commission said they failed to meet customer ...

A San Francisco business owner who says he was once one of Waymo's strongest supporters is now calling for changes to the ...

Customers waiting for their order numbers to be called at the Hebron Mall Hungry Lion near Soshanguve always wait in ...

A McDonald's customer asked workers to count their days after receiving what appeared to be a rushed order. The man ...

Sinch reports that many businesses struggle to maintain context across customer service interactions, leading to frustration ...

Unknown individuals were able to access a file with customer data and stole personal customer data. Lidl has reacted and ...

Three decades later, many Middle Tennesseans still remember the ice storm of 1994, as some went days to weeks without ...

Media Surge Marketing has launched a dedicated visibility and content distribution service for home service contractors, designed to help businesses maintain discoverability as customer search ...

Millions of phone calls from customers were "likely mishandled" over nearly a three-year period, the regulator says.

Epiroc is launching a 24/7 self-service video series designed to help operators and service technicians maximize their uptime of Epiroc equipment. The instructional how-to videos bring Epiroc’s ...

LSEG Risk Intelligence’s Consumer Fraud Report 2026 found that as scams become more sophisticated — and increasingly powered by artificial intelligence (AI) — consumer fraud is reshaping trust across ...