You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

This is a story about a man who wanted to get an oil change at his Subaru dealership. Really, though, it’s a story about what happens when companies think that AI is a better way to interact with ...

RuneScape’s player support overhaul continues with a new update from the Jagex team on what’s been updated over the past year and since the last update in August. This update is part of a series Jagex ...

A 22-year-old Oregon man has been arrested on suspicion of operating “Rapper Bot,” a massive botnet used to power a service for launching distributed denial-of-service (DDoS) attacks against targets — ...

The agentic wars are still less than a year old, but some early adopters have battle scars to show already, as well as positive learnings for others to emulate. Since the agentic AI arms race kicked ...

Hey all, it’s Ian Jacobs, back on the air. I’ll be filling in for Christina McAllister for a while. For longtime readers, this will be a real throwback, as I ruled this roost for several years. In my ...

If you are a fan of board games, you can hand over all the game instructions to the AI and ask the chatbot questions such as: "Where can I place tiles in Qwirkle?" We have tested how well this works ...

Generative artificial intelligence has become the new vanguard of customer service for companies handling sensitive data, especially in the financial sector. TS Imagine Inc., which offers a ...

The Secret Service may try to force former FBI Director James Comey to answer pointed questions into a social media post he issued depicting an image of “8647,” but a U.S. attorney whom President ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb’s U.S ...