The revamped grievance redressal framework is free to use, but customers must follow specific steps before approaching the ...

The Philadelphia County Court of Common Pleas recently began a Consumer Credit Card Diversion Pilot Program to fast-track consumer credit card ...

The Marshall Project surveyed people in federal facilities for advice about the complaint process — and how to fix it.

Customers angry at being stuck in what they say are expensive SolarZero contracts are turning to disputes resolution services ...

The RBI Ombudsman Scheme 2026 has revised complaint timelines, compensation and appeal rules. Here's what every bank customer ...

If there is one thing that has united consumers in recent months, it is not a national holiday or a collective celebration: ...

POWER distributor Manila Electric Co. (Meralco) announced on Friday that its rates will increase by P0.3428 per kilowatt-hour (kWh), bringing the overall increase for a typical household to P14.8261 ...

THE Bank of Jamaica (BOJ) is proposing new standards that would force banks and other deposit-taking institutions to treat ...

RBI's new Ombudsman Scheme 2026 raises compensation to Rs 30 lakh, expands coverage and strengthens complaint resolution for ...

Firms could be required to set out timetables for resolving client complaints under new proposals from the regulator. The Solicitors Regulation Authority opened a consultation today on additional ...

The Nigeria Civil Aviation Authority (NCAA) has disclosed that it achieved a 65 per cent passenger complaint resolution rate in 2025 and is targeting a 90 per cent resolution rate before the end of ...

The Consumer Financial Protection Bureau on Thursday announced major changes to its consumer complaint portal as part of an ongoing effort to reduce the number of AI-generated and duplicative ...