SSA walked back a separate memo that directed field offices to only schedule initial claims over the phone, and to limit ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

The latest report highlights staffing reductions, rising retirement claims and ongoing customer service and improper payment ...

ATS' cloud-based TimeCom® Solution now integrates seamlessly with Legion's Workforce Management Platform WINDSOR, CT / ...

MONTREAL, Jan. 12, 2026 /CNW/ - LGI Healthcare Solutions, a Canadian leader in healthcare IT, is pleased to announce that St. Joseph's at Fleming, a long-term care organization, has selected LGI ...

To see Legion's award-winning workforce management platform in action, book a meeting with Legion at NRF 2026, Booth #5257. To explore all Legion has to offer at NRF this year, go to ...

IntelyCare, a tech-enabled healthcare staffing platform, acquired acute care labor marketplace CareRev to build out its ...

Southeast Communications Center (SECOMM) is the central dispatching agency for nearly every agency in Benton and Franklin ...

A new data platform from the Office of Personnel Management reaffirms the significant reshaping the federal workforce experienced over the last year.

In late 2024, Klarna’s CEO Sebastian Siemiatkowski announced that AI could already perform the jobs humans do. The company ...

System’s leader explains VMware acquisitions of cloud service providers, buying Broadcom by VMware partners and innovative ...

Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to see how the technology works and ...