MANILA – BDO Unibank Inc. remains confident in its performance outlook for 2025 amid impact of challenging external environment, banking on the resilience of the Philippine economy, according to its ...

Starting with specific use cases (i.e., handling account queries, appointment rescheduling or product troubleshooting) allows ...

The Department of Revenue says it is extending call center hours in an effort to assist taxpayers. Secretary of Revenue Pat Browne encourages taxpayers to take advantage of these extended hours.

AIDEC Digital, a subsidiary of the AIDEC Group of Companies, has officially launched its state-of-the-art Business Process ...

In 2025, data will be the driving force behind successful call center operations. The ability to harness and apply data effectively can determine whether a contact center thrives or struggles. With ...

Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it was recognized as a Leader in The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Platforms ...

It has been nearly three years since the launch of the 988 National Suicide Prevention Lifeline, and since then, millions seeking help have used the call center as a life-saving resource.

“Contact center leaders are under pressure to do more with less, but customers aren’t lowering their expectations,” said Jeff Catlin, EVP of AI Products at InMoment. “Customers want to be ...

ALPINE RACING TEAM. FIRST RESPONDERS IN LACONIA ARE ONE STEP CLOSER TO GETTING A NEW 911 CALL CENTER. A GROUNDBREAKING CEREMONY WAS HELD YESTERDAY. THE $8.5 MILLION PROJECT WILL REPLACE THE ...

Harvard’s Berkman Klein Center for Internet & Society welcomes applications for ... for the 2025-26 academic year. The call described below solicits concrete candidate interest, and we’ll provide an ...

An update is coming to the closed conversation form in Dynamics 365 Contact Center. If the administrator has enabled the option, service reps can view the recordings and transcripts at the end of the ...