Their service ratings are ... JetBlue ranked the highest in customer satisfaction in the first/business segment, while Delta came in second and Alaska Airlines in third. In premium economy ...

JetBlue, Delta, Alaska and Southwest all saw high marks in customer satisfaction. Consumer confidence in airlines is at its ... retail and customer service at J.D. Power, said in a statement.

New federal rules ensure passengers are entitled to refunds, meals, and even hotel stays when flights are canceled or ...

Hawaiian Airlines is days into implementing a new “no-show” policy that could potentially cause travelers to lose out on money.

"His expertise in operational and financial matters will be an asset to us, as will his deeply rooted commitment to the Seattle community and long history as an Alaska Airlines customer.

Alaska Airlines is betting big on California's resilience, even with the broader market uncertainty, and tailoring its service to fit the state's customer preferences, like frequent flights to ...

O ver the past four months, airlines have had to battle several industry headwinds, many of which have forced carriers to ...

Experts weigh in on what travelers can do if facing delays or cancellations, and how to be proactive for upcoming flights.

He will fill the Alaska Air Group board seat vacated by Ken Thompson on his retirement after 25 years of service ... and long history as an Alaska Airlines customer. We look forward to his ...