Contact-center-as-a-service provider Five9 Inc. today said it has expanded the Genius AI suite it announced in August with ...

SUNNYVALE, Calif., Nov. 14, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge management platform for service, today announced that it is a Gold Sponsor for the 20th Knowledge Management ...

The launch of HALI and the brand’s newly developed product line-up not only highlight BUTTONS’ profound expertise and innovation in AI technology but also serve as a testament to the brand’s ...

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

I booked a cruise through Costco Travel, hoping for discounts. What I found was a process that was largely easy and some nice ...

Business travel has evolved dramatically in recent years, with artificial intelligence (AI) reshaping how employees ...

King Charles III is to mark his 76th birthday by opening two hubs that will distribute large volumes of surplus food to food banks, schools and community centres. It is the latest stage of his ...

Live sports is the battlefield as AI plays both sword and shield in the ongoing war with piracy. Adrian Pennington reports.

Lina Khan has been hailed by liberal Democrats and even some Republicans as a historic change agent as chair of the Federal ...

As companies rush to join the AI revolution sweeping across the business world, they have big choices to make.

Under a system that exists in New York and almost nowhere else in the country, tenants are often forced to pay the commission ...

The new feature is a part of a wider trend in the tech industry towards adopting AI agents.Notably, AI agents are capable of handling complex tasks and is a more updated and advanced version of ...