a) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally. b) Check if the issue occurs during charging. If yes, we ...

a) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair ...

a) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions. b) Deactivate Bluetooth, Wi-Fi, or GPS when not in use. c) ...

If this issue occurs during a call: a) Move to a location with a stronger signal or less interference to improve the quality of the call. This is normal and does not indicate a problem with your ...

What should I do if my screen has a line(s) or spot(s) on the display or incomplete display? Try to reset or update your device. (Refer to “How can I perform a factory reset on my device in the Back ...

a) Try to restart your device. b) Move to an open area with a better signal and try again, or contact your SIM card operator to check the network coverage at your location. c) Swipe down to access the ...

a) Make sure the “Multi-screen Share” tool is installed on the computer. You have two ways to install the tool. 1) Connect the computer to your phone via USB ...

Warning: this action will erase all your personal information and downloaded apps. We strongly advise that you back up your personal data to prevent loss of personal data. (Refer to “How to back up my ...

a) Power off your device and charge the device with an official charger for at least 30 minutes, then try to power on again. b) If the issue occurs while using a third-party app, make sure the app is ...

You have several ways to check the IMEI information: Method 1: Check the IMEI information from the IMEI label which is stuck to the device body. Method 2: The IMEI engraved on the SIM Card tray Method ...

There’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to. Go to “Settings” -> ...