Interactive Voice Response or IVR is an automated business phone system feature that provides callers with lists of pre-recorded options to choose from through spoken responses or keypad inputs. So, ...

If you’ve ever studied marketing or sales, you’ll know that the first and biggest stage of any customer journey is awareness. Someone can’t become a potential customer if they don’t know anything ...

The average handle time measures the average time it takes an agent to resolve a customer call to a business phone number. This includes both time spent talking, as well as any after-call work ...

Voicemail was invented by the entrepreneur Gordon Matthews in the late 1970s. Since then, people have been leaving voicemails on landlines, cell phones, and communication apps for a variety of reasons ...

Sales calls are an excellent opportunity to lay the groundwork for trust and long-lasting, mutually beneficial relationships with your potential customers. In many ways, that beats making a quick, ...

Successful sales representatives know that sales involves careful consideration if you’re to reach your goals: closing deals, increasing revenue generation, and driving business growth. And that ...

For the second consecutive year, RingCentral has secured a spot on Fast Company’s 100 Best Workplaces for Innovators list. This repeat achievement underscores our unwavering commitment to fostering a ...

The latest addition to Zayo’s managed communication portfolio, Zayo UC+ with RingCentral will deliver a comprehensive, cloud-based UCaaS (Unified Communications as a Service) solution that integrates ...

In this article, we’ll explore eight powerful marketing channels and guide through how to pick the ones that best align with your business and goals. What is a marketing channel? A marketing channel ...

Understanding your audience is more useful and valuable than ever before. And when it comes to selling products, audience insights are vital to any effective sales strategy. They offer invaluable ...

What is a sales job? Sales jobs are at the heart of many organizations, generate revenue, and prioritize customer needs. Whether you want to change your career or better understand different types of ...

Building rapport is important when it comes to establishing lasting customer connections because people like to feel like they are connecting with real people. No one wants to feel like they’re just ...