Effortlessly link project teams, subcontractors, vendors, and clients for seamless execution, from start to finish. Use an all-in-one app for intelligent call routing, SMS, and video to keep your ...

Now that remote and hybrid working are commonplace, Wi-Fi calling is vital for keeping each member of the hybrid workplace connected. As so many teams now work from a variety of locations rather than ...

Interactive Voice Response or IVR is an automated business phone system feature that provides callers with lists of pre-recorded options to choose from through spoken responses or keypad inputs. So, ...

Spam calls are not only annoying, but they also pose a threat to your security and safety. A study revealed that Americans receive 2.5 billion spam and unwanted calls on average monthly. That’s a lot ...

If you’ve ever studied marketing or sales, you’ll know that the first and biggest stage of any customer journey is awareness. Someone can’t become a potential customer if they don’t know anything ...

The average handle time measures the average time it takes an agent to resolve a customer call to a business phone number. This includes both time spent talking, as well as any after-call work ...

Americans spend more than seven hours a day looking at a screen, according to a recent study from DataReportal. Technology is developing rapidly, and digital solutions are gaining popularity equally ...

If you work in sales or have ever worked in sales, then you will recognize this scenario only too well… You’ve nurtured a prospective customer through your sales funnel or sales pipeline. They seem ...

Voicemail was invented by the entrepreneur Gordon Matthews in the late 1970s. Since then, people have been leaving voicemails on landlines, cell phones, and communication apps for a variety of reasons ...

Sales calls are an excellent opportunity to lay the groundwork for trust and long-lasting, mutually beneficial relationships with your potential customers. In many ways, that beats making a quick, ...

Successful sales representatives know that sales involves careful consideration if you’re to reach your goals: closing deals, increasing revenue generation, and driving business growth. And that ...

Trust is not a ‘nice to have’ bonus in the world of sales. It’s how you build a relationship with a customer and turn a single purchase into several repeat purchases and ultimately into lifelong ...