Along with being resource-intensive and costly, the FedRAMP approval process is lengthy as well. Approvals can take years in very extreme cases, though some companies on the lower end of the spectrum ...

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

Rischitelli also points out that data can be actively used during the event. “Before we looked at analytics ‘post-factum,’” he says. “Now organizers, exhibitors, and even the participants themselves ...

BT Group experienced impressive growth in customer interactions facilitated by Aimee. Aimee handles up to 60,000 customer conversations per week, up from about 30,000 per week just two years ago.

Tula is the Sanskrit word for balance, and the company that bears its name, TULA Skincare, is all about balance. It is a skincare and wellness brand built on probiotic extracts, which are clinically ...