Valuable Insights, Practical Guidance and Stellar Case Studies: Contact Centre Technology Report 2026. ccma contact centre ...

Unite members at contact centre outsourcer Diligenta have escalated strike action across five sites in an ongoing dispute ...

Capita has been awarded a new contract by Kent County Council to provide contact centre services supporting 1.6 million ...

Over Half of CX Leaders Expect More Routine Queries to Be Fully Automated by Agentic AI in 2026, contact centre article - ...

Originally published in print format pretty soon we went 100% digital. We aim to bring our readers and subscribers the most up to date news and information from the UK Contact Centre industry. contact ...

Calabrio, the workforce performance company, provides the digital foundation of today’s customer-centric contact centres, enriching and interpreting human interactions, empowering agents as brand ...

Britannic are award-winning specialists in business communications, systems integration, digital transformation and managed services, maximising the ICT investment of private and public organisations ...

The contact centre industry has seen a dramatic shift over the past few years. Forecasting, scheduling, and adherence have long been the pillars of the industry but, although still central to ...

This New Year’s Eve strike by London Metropolitan Police contact centre workers and staff is a serious disruption, especially given the scale of police activity on such a significant night. It’s ...

Jabra provides contact centres with a powerful way to satisfy more customers. Jabra headsets are designed to fit the unique needs of contact centres that want to meet their customers expectations and ...

AI is often marketed as a transformative solution for customer service, just switch it on, and your contact centre is expected to evolve into a sleek, intelligent operation. The promise? Instant ...

The Year of Trust? Customer Experience in 2026 – Contact Centre leaders predict the future of CX in the New Year It’s a cliche to say that customer expectations are evolving at breakneck speed, but ...