Valuable Insights, Practical Guidance and Stellar Case Studies: Contact Centre Technology Report 2026. ccma contact centre ...
Unite members at contact centre outsourcer Diligenta have escalated strike action across five sites in an ongoing dispute ...
Capita has been awarded a new contract by Kent County Council to provide contact centre services supporting 1.6 million ...
Over Half of CX Leaders Expect More Routine Queries to Be Fully Automated by Agentic AI in 2026, contact centre article - ...
Originally published in print format pretty soon we went 100% digital. We aim to bring our readers and subscribers the most up to date news and information from the UK Contact Centre industry. contact ...
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