A 10-hour internet outage hit Beaufort County on Monday, leaving residents and businesses offline. Sparklight has restored service, but the cause—a fiber cut in Georgia—raises more questions. What happened?

Internet outages were reported across Beaufort County Monday morning. Customers were still without service as of 5 p.m. Sgt. Danny Allen of the Beaufort County Sheriff’s Office confirmed that internet was down throughout the region. Non-emergency dispatch and 9-1-1 was still working, however.

You don’t even realize how much it affects you until you’re in the middle of it,” said Susan McDowell, an employee at pet supply store The Rustic Pup on Bay Street.