The Federal Trade Commission has finalized an order requiring H&R Block to make a number of changes for the 2025 filing season, as well as longer-term changes. The settlement also requires Block to ...

"FTC Finalizes Order with H&R Block Requiring Them to Pay $7 Million and Overhaul Advertising and Customer Service Practice for 2025 and 2026 Tax Seasons." Take the Next Step to Invest.

H&R Block must pay $7 million, which will reportedly be used to compensate affected consumers. Here are other key points of the settlement. By February 15, 2025, H&R Block must implement a system ...

The Federal Trade Commission finalized an order to H&R Block requiring the tax-preparation company to make changes to its practices ahead of the coming tax season and pay a $7 million fine.

In a complaint announced in February 2024, the FTC charged that H&R Block unfairly required consumers seeking to downgrade to a cheaper H&R Block product to contact customer service, ...

H&R Block did not immediately respond to a request for comment. Under the settlement, H&R Block will make it easier for customers to downgrade products, the FTC said.

H&R Block agreed to pay $7 million to settle multiple U.S. Federal Trade Commission charges, including that it deceived many taxpayers into believing they could file their taxes online for free.

H&R Block Settles US FTC Charges Over 'Free' Filing Claims, Customer Downgrades. More. Reuters. FILE PHOTO: An H&R Block tax preparation office is pictured in Seattle, Washington, U.S. March 31, 2020.

H&R Block agreed to pay $7 million to settle multiple U.S. Federal Trade Commission charges, including that it deceived many taxpayers into believing they could file their taxes online for free.

H&R Block's response to FTC complaint: Process is unconstitutional. FTC accuses H&R Block of deceptive marketing FTC accuses H&R Block of deceptive marketing. Back to Top .

Similarly to its claims against H&R Block, the FTC has said that Intuit had engaged in deceptive practices. In 2022, the company paid $141 million in restitution over similar charges. AP.

H&R Block also makes it difficult to downgrade from a paid tier to its free tier, according to the FTC. If you start your return with H&R Block Deluxe (which currently costs $35 for a federal ...