Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

To stay competitive in uncertain times, organizations should partner with innovative 3PLs. This investment frees companies to ...

We recently explored the influx of Chinese car brands into the UK market, and how dealer groups can start capitalising on the ...

discovered that AI customer analysis can improve the customer journey by using feedback analysis and journey mapping. “With AI, I can get a clear picture of how people are feeling and what they ...

The world’s most successful companies obsess over every step of the customer journey because they understand a brutal truth: Friction kills conversion, trust and loyalty. Take Uber, for example.

You know that developing a customer journey map is vital in today's customer-centric world, but let's revisit what a customer journey map really means for your business. It means that you understand ...

Customer journey maps help businesses visualize customer interactions and ... Organization can now start to look at pain points that affect the customer. For example, having a service desk with ...