SAINSBURY'S has provoked customer backlash after making a major change at one of its stores. One of the UK's biggest retailers has added more self-service checkouts at its branch in Chippenham ...

A Sainsbury's located at its Bath Road store in Chippenham has increased the number of self-service checkouts in order to “meet customer demand”. But this decision has caused much angst for their ...

It was rated an average three stars by its customers in three areas, including accessibility and value for money, but won four stars for its customer service and the clarity of its communication to ...