Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

How important are online ratings and reviews? Our annual CXresearch found 85% of U.S. customers say ratings and reviews help ...

Good customer service is based on making the customer ... therefore they will be more likely to make a purchase and write a positive review. There are four main situations in which a business ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

A lack of attention to great customer service can ruin your overall customer experience. With the advent of the internet, social media, and instant communication via texting, customer expectations ...

For many consumers, a positive CX means seamless, fast and personalised buying journeys. For others, it’s quick, responsive customer service. Organisations need to put themselves in their customer ...

We all have experienced both good and bad customer service and these experiences play a role in shaping our feelings on that company and brand. Positive customer service experiences are important ...

“We are delivering a service that can make the difference of life or death. A good customer experience could be a determining factor in that outcome” “We are delivering a service that can ...