Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

How important are online ratings and reviews? Our annual CXresearch found 85% of U.S. customers say ratings and reviews help ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...

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Oddbox is a fruit and veg box service with a difference - it's made its name by saving wonky and surplus produce, and is on a mission to take on supermarkets.

Introduction Social media has become an essential part of digital marketing. Businesses, influencers, and agencies rely on ...