After discussing the basic information about a concern, OIEC analyzes the incident to determine if a formal or informal resolution process is most appropriate based on the severity and pervasiveness ...

Chatty. And the language I use to apologise can be more informal too. (TO PERSON ON PHONE) Yeah, soz, I’m stuck at the doctor’s. This leaflet about opening a bank account uses formal language ...

Formal letters differ in ... are generally too important to handle in an informal medium like e-mail or a memo. In addition, recipients may want a document that can be signed and filed in a ...