After discussing the basic information about a concern, OIEC analyzes the incident to determine if a formal or informal resolution process is most appropriate based on the severity and pervasiveness ...

Formal letters differ in ... are generally too important to handle in an informal medium like e-mail or a memo. In addition, recipients may want a document that can be signed and filed in a ...

Chatty. And the language I use to apologise can be more informal too. (TO PERSON ON PHONE) Yeah, soz, I’m stuck at the doctor’s. This leaflet about opening a bank account uses formal language ...