Lawrence police are warning residents after a woman received a spoofed call threatening violence unless she sent money.

With "No Caller ID," the caller has used a feature that hides their identity at the network level. Because of that, there's ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a place for for higher skilled human agents.

Sponsored ads are often the first results seen during an internet search, and scammers exploit these spots on search engines ...

Who wants to talk to AI? We may soon find out if a new bill proposed by Senators Ruben Gallego (D-AZ) and Senator Jim Justice ...

Both CarChex and CarShield have positive reviews, although CarShield has a history of complaints from customers (and the ...

CarShield stands out in the extended car warranty space for offering reasonable deductibles and month-to-month contracts.

Since its launch just two years ago, the easy-to-remember three-digit number has connected millions of people in crisis with ...

US Senator Jack Reed, who co-authored the national 988 hotline law, says it is “outrageous” that the Trump administration ...

Proposed response says the county won't implement the grand jury's recommendation to form a Sheriff's Office oversight ...

When Lindsay still didn’t respond, the phone called the nearest 911 dispatcher. It played an audio message on loop: “The ...

The U.S. Department of Homeland Security (DHS) called out The Seattle Times and Seattle Mayor Bruce Harrell for defending a man who was taken into U.S. Immigration and Customs Enforcement (ICE) ...