Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

As we step into a new year, financial services organisations are facing a familiar, if increasingly, complex dilemma: how to ...

There is hope on the horizon, Politico reported on Wednesday afternoon. Senators from both parties are negotiating a deal to ...

CableTV.com has released its annual customer satisfaction awards. Spectrum secures bragging rights in multiple categories. DRAPER, UT, UNITED STATES, January 5, 2026 /EINPresswire.com/ — CableTV.com ...

Rather than delivering fully seamless experiences in the age of agentic AI, should brands be adding some useful friction to ...

Unless organizations take the proper approach to AI implementation, the kind of return on investment they're looking for will ...

A clear-eyed look at the $800 billion returns cycle: how it formed, where it fails, and what retailers must fix to prevent ...

Operator: Good morning, everyone, and thank you for joining us. With me today is Steven Sintros, President and Chief ...

Marketers have the power to shift pricing from a “finance-led” approach focused on discounting and price elasticity to something “truly innovative”.

ICS Mortgages’ decision to increase interest rates sent a shudder through the market, but are rates really set to rise across the board?

For example, the Prime Rate is currently 6.75%. There’s nothing preventing a card issuer from tweaking a new customer offer ...