Salesforce is a powerful platform that extends far beyond basic CRM functionality. By leveraging its analytics tools, ...

Analyzing hiring trends, salary distribution, and rejection rates using Microsoft Excel and Tableau. Includes a Tableau KPI dashboard and Excel-based insights for data-driven hiring decisions.

That’s why your policy needs to establish a set of customer service metrics or key performance indicators (KPIs), regardless of whether you have an SLA. First Response Time (FRT) is the primary metric ...

That’s thanks to three updates the company announced today: Intelligent Document Processing (IDP), Electronic Contract Integration (eContract and dashboards populated with lender KPIs. A multi ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...