AI is reshaping business strategy by pushing companies to redesign processes, improve agility, and focus on creating lasting ...

A repair bill can turn into a financial pothole when a shop adds services before explaining the cost. Knowing which ...

One Fayetteville business celebrated its 50th anniversary over the weekend.The owner of College Shoe Shop said it started as ...

Rogers announced the closure of six radio stations last week, laying off 230 people. But it didn’t mention that it was also laying off front-line telco customer service agents. The company won’t ...

Consumers expect AI to improve customer service. But not reaching a human agent is still one of the biggest frustrations that ...

Job postings for customer service in the U.S. have dropped about 10% below pre-pandemic levels, according to Indeed Hiring Lab data.

Let's hope you have the right information this time” The Social Security Administration has announced two major operational ...

A viral video claims an Urban Company employee was denied washroom access by a customer and later received a one-star rating.

AI agents are designed to do more than answer questions. They are meant to complete tasks. Sierra co-founder Clay Bavor joins ...

See the key digital tools service businesses need, from better websites and mobile access to booking, payments, reviews, and automation.

Long-term customers consider trust, convenience, expertise, responsiveness and their experience with your business, not just ...

Creatio 10x adds personal AI agents, centralized governance, and automation tools for sales, marketing, and customer service.