Plan7Architect reports strong global growth while expanding its development team, customer support, training resources ...

We’ve seen faster response times, lower cost-to-serve, and more customer service tickets deflected for routine requests like ...

A San Francisco business owner who says he was once one of Waymo's strongest supporters is now calling for changes to the ...

Customers waiting for their order numbers to be called at the Hebron Mall Hungry Lion near Soshanguve always wait in ...

A performance audit is underway regarding the Missouri Department of Revenue’s customer service function. Auditor Scott ...

A McDonald's customer asked workers to count their days after receiving what appeared to be a rushed order. The man ...

B2B Marketing eBook, this 10-Minute Take demonstrates how showing a product in action builds trust faster than telling.

Sinch reports that many businesses struggle to maintain context across customer service interactions, leading to frustration ...

Unknown individuals were able to access a file with customer data and stole personal customer data. Lidl has reacted and ...

Three decades later, many Middle Tennesseans still remember the ice storm of 1994, as some went days to weeks without ...

Millions of phone calls from customers were "likely mishandled" over nearly a three-year period, the regulator says.

Epiroc is launching a 24/7 self-service video series designed to help operators and service technicians maximize their uptime of Epiroc equipment. The instructional how-to videos bring Epiroc’s ...