E Source, a utilities-focused consulting, research, and data science company, will exhibit and speak at Innovate UtilityCX ...

Customer journey maps can’t fix all of these problems, but they do give businesses the opportunity to visualize the various touchpoints and experiences our customers pass through as they move ...

We recently explored the influx of Chinese car brands into the UK market, and how dealer groups can start capitalising on the ...

Industry leaders at the ET CX Annual Symposium 2025, panel explored the first principles of customer lifecycle management, ...

To stay competitive in uncertain times, organizations should partner with innovative 3PLs. This investment frees companies to ...

The global customer experience platforms market is poised for remarkable expansion, with forecasts indicating a surge from ...

As part of Inside Housing’s CPD offering, watch the full webinar at the end of this article in association with Switchee, ‘Customer journey mapping – how to improve efficiency without compromising ...

Customer Communication Management Report for 2025 QKS Group recognizes Quadient for its advanced AI-powered capabilities that simplify and enhance the creation and orchestration of hyper-personalized ...

discovered that AI customer analysis can improve the customer journey by using feedback analysis and journey mapping. “With AI, I can get a clear picture of how people are feeling and what they ...

By implementing this four-phase approach to training, sales team leaders can ensure employees are always ready to deliver ...