A renewed focus on customer-centric strategies will not only protect against losing part of a customer’s business but also ...

Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

Without trust, businesses don’t last. It’s the secret ingredient that turns a first-time buyer into a loyal customer. However ...

For wealth management firms, finding and converting the best potential clients is essential for organic growth.

Hollard Moçambique has emerged as the highest-ranked company in the insurance market in the 2024 edition of The Top 100 ...

When you do that, don't forget to include the soft cost of turnover; things like your last customer-service rep left and "indirectly" takes your largest client with them. You will find the largest ...

LivePerson Inc (LPSN) reports strong Q4 results with revenue and adjusted EBITDA exceeding guidance, while navigating challenges and focusing on AI-driven innovation.

Each outsourcing transaction has its own unique characteristics and business drivers and, therefore, will include its own ...

Romania's largest publishing house, Litera, founded in 1989 in Chisinau by Moldovan entrepreneur Anatol Vidrascu, announced ...

Optus has stood up a unified data platform that brings together data from across a number of repositories into an Azure-based ...