E Source, a utilities-focused consulting, research, and data science company, will exhibit and speak at Innovate UtilityCX ...

The global customer experience platforms market is poised for remarkable expansion, with forecasts indicating a surge from ...

We recently explored the influx of Chinese car brands into the UK market, and how dealer groups can start capitalising on the ...

Industry leaders at the ET CX Annual Symposium 2025, panel explored the first principles of customer lifecycle management, ...

To stay competitive in uncertain times, organizations should partner with innovative 3PLs. This investment frees companies to ...

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

By implementing this four-phase approach to training, sales team leaders can ensure employees are always ready to deliver ...

Customer Communication Management Report for 2025 QKS Group recognizes Quadient for its advanced AI-powered capabilities that simplify and enhance the creation and orchestration of hyper-personalized ...

"Atento's evolution in recent years responds to the growing market demand for more technological, scalable, and efficient ...

Crypto's key players face growing scrutiny as Chainalysis's surveillance tech meets legal challenges, signaling the ...