Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

Nandakishore’s journey from a corporate employee to a grassroots entrepreneur is a testament to the power of local solutions ...

Crypto's key players face growing scrutiny as Chainalysis's surveillance tech meets legal challenges, signaling the ...

Brands are leveraging behavioural data and real-time analytics to achieve maximum engagement; calculate ROI from ...

Chris Hwang dropped out of law school to build The Golden Duck. From testing cheap to innovating for the customer, here's his ...

From inclusive AI adoption to workforce upskilling, GCash Chief People Officer shares how the organisation is preparing both employees and customers for a future shaped by responsible innovation.

Cataleya* never saw it coming. Life had already dealt her difficult cards, her father had recently passed away, and despite ...

In the heart of Bentonville, Arkansas, there’s a treasure trove where Mother’s Day shopping becomes less of a financial ...

While the foodie spotlight often shines on Portland or Bend, this unassuming roadside eatery in Central Oregon has been quietly perfecting the art of the roast beef sandwich – creating what might just ...

American Airlines is rolling out a redesigned version of its iPhone app in May. The refreshed app introduces support for iOS ...

UK SMEs surveyed* have found growth to be more challenging than starting up, signalling that the right foundation is a crucial element for business longevity. This is ...

Understanding marketing funnels might seem straightforward, but implementing them effectively requires nuanced strategy and deep market insight.