One of the most essential tools for call center QA is call recording and transcription software. This software allows you to capture and store audio and text records of your calls, which you can ...

It has been nearly three years since the launch of the 988 National Suicide Prevention Lifeline, and since then, millions seeking help have used the call center as a life-saving resource.

Customer Service Call Center was recently awarded 2024 Call Center of the Year among small and mid-sized organizations by Service Quality Measurement Group (SQM). Blue Cross VT’s Customer Service Call ...

If a summary was generated when the call ended, it will be displayed. Otherwise, a new summary will generate when the transcript viewer loads. Admins can enable the Post-conversation survey tab in the ...

The Register has checked the website of funds reported to have been hit in this wave of attacks and found most have posted notices warning customers of higher-than-usual levels of inquiries to call ...

FormFactor FORM is doubling capacity at its Taiwan Capacity Center, which will enable the company to better serve customers in Taiwan and across Asia. The service center plays a key role in ...

Download the Service Center Fee Approval Form Review and complete the Service Center Initial Questionnaire tab Upload the completed form via the Microsoft Fee Request Form You only need to complete ...

The project in Osaka is among ESR’s four data centers under development in Japan to capitalize on the AI boom. Forbes Staff. I cover successful businesspeople and billionaires in Asia.