One of the most essential tools for call center QA is call recording and transcription software. This software allows you to capture and store audio and text records of your calls, which you can ...

It has been nearly three years since the launch of the 988 National Suicide Prevention Lifeline, and since then, millions seeking help have used the call center as a life-saving resource.

Customer Service Call Center was recently awarded 2024 Call Center of the Year among small and mid-sized organizations by Service Quality Measurement Group (SQM). Blue Cross VT’s Customer Service Call ...

If a summary was generated when the call ended, it will be displayed. Otherwise, a new summary will generate when the transcript viewer loads. Admins can enable the Post-conversation survey tab in the ...

For three joyful days April 25-27 you can forget all about the troubled world outside by joining an anti-capitalist shopping spree in the magic factory we call the Quality Flea Center on Capitol Hill.