Targeting multiple channels poses a challenge to call centers that are already struggling to manage their call center’s workforce and customer experiences. But diversifying target channels doesn’t ...

Innovative Unified Communications as a Service (UCaaS) provider Thinking Phone Networks announced that Gartner (News - Alert) has once again listed the company as one of the leaders of the UCaaS ...

ARI Insurance announced that it has selected Opt4 Group to move its main office from NJ to PA. Opt4 Group helped ARI with all its needs including moving from a traditional phone system to a voice over ...

New cloud-based capabilities introduced in BT’s (News - Alert) portfolio of supply chain solutions BT Trace are improving customers’ operational efficiency and helping organizations address the ...

If you don’t have your smartphone with you when you’re reading an e-book on Kindle Fire, but still want to send text messages or make a call, you don’t have to worry. The Kindle Fire, a mini tablet ...

Spread Networks, a privately-owned telecommunications provider has launched a dark fiber private network specifically optimized for ultra-low latency for financial industry customers who communicate ...

HATTIESBURG, Miss. (AP) — A judge on Thursday freed two men who spent three decades in prison before DNA evidence showed they didn't rape a woman and cut her throat in a grisly 1979 attack. A crowded ...

Risks of overloading 911 systems during weather or other emergencies is increasing thanks to the changing call patterns including increased traffic on wireless networks, finds a report from Alliance ...

WASHINGTON (AP) — More than half of U.S. cities have cut staff, canceled construction projects or raised fees this year, according to a report from the National League of Cities that catalogs the vast ...

Unimax (News - Alert) Systems Corporation, a provider of telecom configuration management software and unified voice administration, announced the release of two new editions to its 2nd Nature PBX ...

Each year, as companies implement the latest security technologies, attackers develop and launch new tactics, techniques, and procedures to circumvent those technologies. While investment in security ...

Ipadio, the live phonecasting and social media service, reportedly announced that its technology is being used to share exclusive content and speaker insight leading up to Melcrum’s Social Media ...