AWS acquired NLX to bring no-code conversational AI into Amazon Connect — targeting the engineering bottleneck slowing enterprise CCaaS deployments.
Major changes are coming to your local doctor's office. On March 5, Amazon announced that it was launching Amazon Connect Health, an artificial intelligence (AI) solution that could change the way ...
Contact center as a service vendor Amazon Connect debuted multiple new features today, including Predictive Insights (PI), Assistant for Managers (AM), Testing and Simulation (T&S) and Conversational ...
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