The evidence that sharing mass care quality data with health service users improves care is weak. We hypothesised that providing patients with individualised care quality data would drive improvements ...

Quality assurance (QA) refers to the agent and call center support provided to customers before, during, and after they purchase and use a company's products or services. Call centers use their QA ...

Measuring risk is an important managerial task that affects the continued well-being of businesses. One method for monitoring risk is the balanced scorecard approach, which contains performance ...